That depends on whether the stoppage is in your private line or the Clifton Sanitation District main. If it is in the District’s main, we fix it as quickly as possible and keep you informed about what’s being done.

If the problem is with the private line connecting your house to the District main, we’ll tell you so you can get it fixed. It is against the law for the District to work on private property.
 

Generally, if the problem is within the house plumbing or private sanitary service lateral, turning off all water use will stop the backup.

You pay the bill. This is why it is important to make sure your homeowner’s insurance covers sewer backups.

Only if we had advance knowledge that the District system was at fault and we didn’t fix the problem.

This is law. Public funds can’t be spent for private purposes. The District is only responsible for its own property – not your line or connection to the main.
The District can only be held liable for damages if we knew we had a problem and didn’t fix it in a reasonable time.

If the stoppage is not in your private line, you can file a claim. District staff will investigate to see if the District is liable, which includes prior notice of the District system’s problem.
Make sure you have proper insurance. Sewer backups are not automatically covered by all homeowner’s insurance policies. Check your policy to make sure you are covered for damages due to sewer backups.